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ABOUT US

Driving East Africa’s Trade Forward

At the heart of East Africa’s growing economy stands a need for reliable, transparent, and efficient logistics solutions - the kind that keep supply chains moving and businesses thriving. Since 2019, City Forwarders Uganda Limited has been at the forefront of that mission, providing customs clearance, freight forwarding, warehousing, and transport solutions that connect Uganda to the region and the world. Headquartered in Kireka, Kampala, with branch offices in Mombasa, Malaba, Busia, Elegu, Entebbe, and Mpondwe, City Forwarders is strategically positioned to serve as a vital link for trade across East Africa’s most important corridors. From small enterprises to large industrial players, we help clients move goods efficiently, cost-effectively, and compliantly - across borders, ports, and continents.
Our guiding principle is simple: to move cargo and business with precision, integrity, and reliability.

Who We Are

City Forwarders Uganda Limited is a licensed customs clearing and forwarding company providing end-to-end logistics services. We specialize in air, sea, and road freight, complemented by warehousing, packing, distribution, and 3PL solutions. Since our inception, we have built a reputation as one of Uganda’s most dependable logistics partners, trusted by leading brands such as Rwenzori Bottling Company, Regal Paints, Kakira Sugar Works, Eco Plastics, and Kabaco Limited.
Our success is built on three pillars:
1. Experience – A team of qualified professionals with decades of combined expertise.
2.Technology – Digital systems that provide real-time tracking, reporting, and visibility.
3. Relationships – Strong partnerships with customs authorities, shipping lines, and regional transport networks.
Our Vision

To become East Africa’s leading customs clearing and forwarding company, renowned for integrity, operational excellence, and customer satisfaction.

Our Mission

To provide fast, efficient, and cost-effective supply chain logistics and customs clearance services at competitive rates - consistently exceeding client expectations through reliability, professionalism, and innovation.

Our Core Values

- Honesty: We build lasting trust through transparency and accountability.
- Professionalism: Every transaction reflects skill, discipline, and attention to detail.
- Teamwork: We collaborate internally and with our clients for shared success.
- Integrity: We uphold ethical practices in every aspect of our work.
- Excellence: We never settle for “good enough”; we strive to exceed expectations.

Our Regional Presence

Our network covers major logistics hubs and border points across East Africa, enabling faster clearance, smooth cross-border operations, and reliable inland transportation.

📍 Offices & Operations:

  • Kampala (Headquarters) – Central coordination hub.
  • Entebbe – Air freight and imports hub.
  • Mombasa – Partner office for sea freight and maritime logistics.
  • Malaba & Busia – Uganda-Kenya border operations.
  • Elegu – Uganda-South Sudan trade corridor.
  • Mpondwe – Uganda-DRC route facilitation.

This geographical spread ensures that wherever your cargo enters or leaves East Africa, City Forwarders is there.

Our Comprehensive Service Portfolio

We provide a complete suite of logistics solutions, covering every aspect of the supply chain:

  • Customs Clearance (Imports & Exports)
  • Air Freight
  • Sea Freight
  • Road Transportation (East Africa)
  • Warehousing & Storage
  • Packing & Packaging
  • Third-Party Logistics (3PL)
  • Customs Commission Agency

Each service is integrated under one system — ensuring accountability, speed, and consistency from point of origin to destination.

Why Businesses Choose City Forwarders

1. Regional Expertise
Our deep understanding of East Africa’s trade landscape, from customs codes to border dynamics, allows us to anticipate challenges and deliver faster results.

2. Technology & Transparency
We utilize digital platforms to track shipments, process documents electronically, and deliver real-time updates to our clients.

3. Reliability & Compliance
We ensure strict adherence to Uganda Revenue Authority (URA), Kenya Revenue Authority (KRA), and Tanzania Revenue Authority (TRA) standards.

4. Competitive Pricing
Our strong relationships with airlines, shipping lines, and ground carriers enable us to negotiate favorable rates for our clients.

5. End-to-End Support
From customs paperwork to final delivery, we manage every link of the logistics chain, so you don’t have to.

Our Impact

City Forwarders plays a vital role in supporting Uganda’s participation in international trade. We’ve facilitated:

  • Increased export volumes for local producers.
  • Faster import clearance for manufacturers and retailers.
  • Reduced transit times through optimized routing.
  • Improved compliance with regional trade frameworks like the EAC and AfCFTA.

By helping businesses grow beyond borders, we contribute to the economic transformation of Uganda and East Africa.

Our People: The Power Behind Every Shipment

Behind every shipment we move is a team of dedicated professionals, customs agents, logistics coordinators, drivers, and warehouse staff, all committed to precision and customer satisfaction. Our staff undergo regular training in customs law, supply chain management, safety, and digital logistics tools, ensuring world-class service delivery at every level.

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